GTC
General Terms and Conditions
1. Scope of application
2. Contractual partner
3. Offer and conclusion of contract
4. Right of withdrawal
4a. Return costs when exercising the right of withdrawal
5. Prices and shipping costs
6. Delivery
7. Payment
Further information
Order process
Contract text
General Terms and Conditions
(The following GTC also contain legal information on your rights under the provisions on distance contracts and electronic commerce).
1. scope of application
These General Terms and Conditions (GTC) apply to all deliveries by HeiniCoop GmbH to consumers (§ 13 BGB).
A consumer is any natural person who concludes a legal transaction for a purpose that cannot be attributed to their commercial or independent professional activity.
2nd contract partner
The purchase contract is concluded with HeiniCoop GmbH, Birgit Sutor, Saarbrücken Local Court, registration number: 101627, VAT identification number: DE 292395742. You can reach our customer service for questions, complaints and objections on weekdays from 08:00 to 16:00 on the telephone number 06897 / 768 893 10 and by e-mail at info@heinicoop-shop.de
3. Offer and conclusion of contract
3.1 The presentation of the products in the online store does not constitute a legally binding offer, but an invitation to order. Errors excepted.
3.2 By clicking on the button [order with costs] you place a binding order for the goods listed on the order page. The purchase contract is concluded when we accept your order by sending you an order confirmation by e-mail immediately after receiving your order.
4. Right of withdrawal
4.1 Consumers have the following right of withdrawal.
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Cancellation policy
Right of withdrawal
You can revoke your contractual declaration within 14 days without giving reasons in text form (e.g. letter, fax, e-mail) or – if the goods are delivered to you before the deadline – also by returning the goods. The period begins after receipt of this instruction in text form, but not before receipt of the goods by the recipient (in the case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also not before fulfillment of our information obligations under Article 246 § 2 in conjunction with § 1 paragraph 1 and 2 EGBGB and our obligations under § 312g paragraph 1 sentence 1 BGB in conjunction with Article 246 § 3 EGBGB. Timely dispatch of the revocation or the goods shall suffice to comply with the revocation period. The revocation is to be sent to:
HeiniCoop GmbH, Gewerbepark Quierschied,
Heidekorn 1, 66287 Quierschied,
Tel. 06897 / 768 893 1, Fax. 06897 / 768 893 0,
Email: info@heinicoop-shop.de,
Internet: www.heinicoop-shop.de
Consequences of revocation
Consequences of revocation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You shall bear the direct costs of returning the goods. The direct costs of returning goods which, due to their nature, cannot normally be returned to us by post (forwarding goods) are estimated at a maximum of around 400 euros for each such item.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
End of the withdrawal policy
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The right of withdrawal does not apply to distance selling contracts
– for the delivery of goods that are manufactured according to customer specifications or
– clearly tailored to personal needs
4a. Return costs when exercising the right of withdrawal
If you make use of your statutory right of withdrawal (see withdrawal policy), you must bear the direct costs of the return shipment. The direct costs of returning goods which, due to their nature, cannot normally be returned to us by post (forwarding goods) are estimated at a maximum of around 400 euros for each such item.
Revocation form
If you wish to cancel the contract, please fill out this form and send it back to us.
To
HeiniCoop GmbH, Gewerbepark Quierschied, Heidekorn 1, 66287 Quierschied, Tel. 06897 / 768 893 1, Fax. 06897 / 768 893 0,
Email: info@heinicoop-shop.de
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
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Ordered on (*) ____________ / received on (*) __________________
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Name of the consumer(s)
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Address of the consumer(s)
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Signature of the consumer(s) (only for notification on paper)
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Date
(*) Delete as appropriate
5. prices and shipping costs
5.1 The prices stated on the product pages include statutory VAT and other price components.
5.2 Information on additional shipping costs can be found in the shipping conditions.
6. delivery
6.1 Delivery takes place within seven to ten days, may vary depending on the order situation, with the most favorable shipping provider for you.
6.2 Information on delivery times can be found on the respective product page.
7. payment
Payment can be made by as selected in the order process.
Further information about the ordering process
Once you have found the product you want, you can add it to your shopping cart without obligation by clicking the [Add to cart] button. You can view the contents of the shopping cart at any time without obligation by clicking the [Shopping cart] button. You can remove the products from the shopping cart at any time by clicking the [Delete] button. If you wish to purchase the products in your shopping cart, click the [Checkout] button. Please then enter your details. The mandatory fields are marked with an *. Registration is not required. Your data will be transmitted in encrypted form. After entering your data and selecting the payment method, you will be taken to the order page via the [Check entries] button, where you can check your entries again. By clicking the button [order with obligation to pay] you complete the order process. The process can be canceled at any time by closing the browser window. You will receive further information on the individual pages, e.g. on correction options.
Contract
The text of the contract is stored on our internal systems. You can view the General Terms and Conditions at any time on this page. If you have created a customer account, you can view your customer data at any time under ‘Customer login’. The order data will be sent to you by e-mail. After completion of the order, the contract text is no longer accessible via the Internet for security reasons.
Alternative dispute resolution in accordance with Art. 14 para. 1 ODR-VO and § 36 VSBG:
The European Commission provides a platform for online dispute resolution (OS), which you can find at https://ec.europa.eu/consumers/odr. We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.